The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Develop client loyalty strategies.
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Client loyalty strategies are developed that foster repeat business and are consistent with ethical and legislative requirements. Completed |
Evidence:
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Agency services are structured to emphasise client satisfaction and maintain the agency's reputation for service in the marketplace. Completed |
Evidence:
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Client service strategies are integrated into individual and team delivery of agency services. Completed |
Evidence:
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Performance indicators are developed that enable policy review and activity adjustment to occur. Completed |
Evidence:
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Maintain clear lines of communication with clients.
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Information is provided to clients that is timely, relevant, up-to-date and consistent with ethical and legislative requirements. Completed |
Evidence:
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Information on client needs is provided in a manner that improves client relations and the quality of agency services. Completed |
Evidence:
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Client service records are maintained to provide an accurate and objective record of communication with clients and other service providers. Completed |
Evidence:
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Complaints are handled in a manner that improves the agency's reputation for quality service and is line with ethical and legislative requirements. Completed |
Evidence:
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Review client policy.
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Client satisfaction is surveyed at regular intervals to enable modification or adjustment to client contact and agency marketing activities. Completed |
Evidence:
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Client feedback on the quality of agency services is gathered and used to improve performance in client contact areas. Completed |
Evidence:
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Reviewed and updated information on agency services is maintained that reflects current client expectations and enables improvement of the agency's image. Completed |
Evidence:
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Information provided by clients is used to update the agency marketing strategy in line with agency, ethical and legislative requirements. Completed |
Evidence:
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